Processing times: Cookie cutters are made to order. Please allow 4-6 business days to print/process your order. This is just a general statement. Please see the Home page for up to date processing times. *If you need your items faster, please contact me and I'll do my best to make it work out for the both of us. There is a Rush Fee for this service.
Shipping: International: You are responsible for associated fees acquired for your country upon delivery. Shipping outside of the United States can take up to 5+ weeks for delivery.
*Shipping times are always estimates. If you do not receive your package 14 days after your estimated delivery date, please contact me or your local USPS. *Priority Mail: It's just that, faster shipping from the USPS. This does not mean faster processing time.
RETURNS: If you have a problem or defect with your cutter or have mistakenly received the wrong item, please contact me right away. We will make it right. We do not take returns on cookie cutters.
Cutter Care: *You are responsible for taking the extra needed steps to preserve the shape and cutting quality of your cookie cutters. Here are the ways to do so. 1. Hand wash only in luke warm water. NO HOT WATER and NO DISHWASHER!! 2. DO NOT soak your cutters in water. 3. Dry your cutters right after use
Custom Cutter Request: Please e-mail me your image, size and date you need your cutter. We will NOT remake a cutter that someone else sells. Bottom line! Please don't ask. We also do not make trademarked or copyrighted images into cookie cutters.
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